We believe every user has the right to have their personal information protected. This privacy policy explains how 21 Wind collects, uses, and stores your data.
This Privacy Policy applies to your use of the 21 Wind website and app. By using the platform, you agree to this policy.
21 Wind ("we", "us") is an online gaming and betting platform serving Bangladesh and users across the globe. Protecting our users' privacy is not merely a legal obligation — it is a core principle of how we do business.
This Privacy Policy ("Policy") explains what information we collect, how we use it, and how we keep your personal data secure. 21 Wind is committed to full transparency, so this policy is written in plain, easy-to-understand language.
If you have any questions about this policy, feel free to reach out to our support team at any time. We're ready to answer all your questions in Bengali.
21 Wind collects two types of information from you — what you provide directly, and what is collected automatically as you use our services.
Information you provide directly:
Automatically collected data:
We only collect what is genuinely necessary to operate our services. We have no intention of collecting data beyond that.
21 Wind uses your information for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | To verify registration, login, and profile updates. |
| Identity Verification | Verifying age and identity to prevent fraud. |
| Payment Processing | To process deposits and withdrawals securely. |
| Support Services | To resolve your issues quickly and accurately. |
| Promotions | To inform you about relevant offers and bonuses. |
| Security | To detect and prevent suspicious activity. |
| Legal Compliance | Meeting regulatory and compliance requirements. |
We never sell your data to advertisers or third parties. Every use of your information has a clear and legitimate purpose.
21 Wind uses cookies and similar technologies to enhance your browsing experience and ensure the security of our platform. Cookies are small text files stored in your browser.
The cookies we use:
You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site.
21 Wind uses industry-leading security technology to protect your data. Our security infrastructure operates across the following layers:
Use a strong password to keep your account secure and never share it with anyone. If you notice any suspicious activity, let us know immediately.
21 Wind retains your data only for as long as necessary to provide our services or meet legal obligations. Our retention policy is outlined below:
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Payment Records | 7 years from the date of transaction |
| Gaming History | While account is active + 3 years |
| Support Conversations | 2 years after resolution |
| Cookie Data | Until end of session or up to 1 year |
| KYC Documents | 5 years after verification |
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
As a 21 Wind user, you have the following rights over your personal data:
You can request to see what data we hold about you.
You can request corrections to any inaccurate or incomplete information.
In certain circumstances, you can request that your data be deleted.
In certain cases, you can request that the processing of your data be restricted.
You may request a copy of your data in a structured, portable format.
You can object to your data being used for marketing purposes.
To exercise any of the rights listed above support@21wind.netto send us an email. We will respond within 30 days.
21 Wind strictly prohibits registration by anyone under the age of 18. We do not knowingly collect data from minors. If someone registers using a false age and this is later verified, the account will be closed immediately.
If you believe your child has registered on our platform, please contact us immediately. We will take swift action.
This platform is strictly prohibited for anyone under the age of 18. Responsible gaming is at the heart of everything we do.
21 Wind may update this Privacy Policy from time to time. When changes are made:
Make it a habit to check this page regularly.
For any questions, complaints, or requests to exercise your rights regarding the Privacy Policy, please contact us through the channels below:
We typically respond within 24 hours. Complex matters may take up to 30 business days.
The core pillars of our privacy protection
Every transaction and piece of personal information you share is protected by 256-bit SSL encryption, ensuring your data cannot be intercepted in transit.
21 Wind never sells your personal data to advertisers or third parties. Your information is used solely to improve our services.
We follow a KYC process to maintain a secure environment. This keeps your account protected from fraud.
Our systems undergo regular security audits conducted by independent third parties. Any vulnerabilities are identified and resolved promptly.
You have the right to view, correct, or delete your personal data at any time. You can exercise this right by contacting us at any time.
Our Bengali-speaking support team is always here to help with any privacy-related questions. Average live chat response time is just 2 minutes.
Answers to Common Questions About the Privacy Policy
Your data is fully protected at 21 Wind. Register today and enjoy a safe gaming experience.