21 Wind Terms & Conditions — Our Commitment to Transparency

1. Introduction

21 Wind ("we", "us", or "the Platform") is an international online gaming and betting platform serving Bangladesh and other countries. These Terms & Conditions ("Terms") apply to the use of our website, application, and all related services.

By accessing the 21 Wind website, creating an account, or playing any game, you confirm that you have read, understood, and agreed to be fully bound by these Terms & Conditions. These Terms constitute a legal agreement between you and 21 Wind.

These terms have been written in English to ensure our Bangladeshi users can understand them clearly. If you have any questions, don't hesitate to reach out to our support team — we're always here to help.

2. Eligibility & Age Requirements

To use 21 Wind's services, you must meet the following eligibility requirements:

• You must be 18 years of age or older.
• You must register under your own name — opening an account under someone else's name or with a false identity is strictly prohibited.
• You may not access our services from any country or region where online gaming is prohibited by law.
• Each individual may register only one account.
• This platform is intended for mentally sound and capable individuals only.

21 Wind may request identity and age verification documents at any time. Failure to submit the required documents may result in a temporary account suspension.

3. Account Registration & Security

When registering with 21 Wind, you are required to provide accurate and complete information. Providing false or incomplete details may result in account termination and forfeiture of any funds held.

You are responsible for keeping your account secure. Use a strong password and never share it with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

• Only one account per person is permitted.
• Accounts may not be transferred or sold to another person.
• We strongly recommend enabling two-factor authentication (2FA) on your account.
• Keep the email address and phone number used during registration active.
• To update your account details, please contact our support team for assistance.

4. Bonuses & Promotions

21 Wind regularly offers welcome bonuses, deposit bonuses, free spins, and various promotional deals. Each offer comes with its own specific terms, which must be read before using any bonus.

General Bonus Terms:

• Each bonus comes with a wagering requirement — you must wager the specified amount before the bonus balance can be withdrawn.
• The same bonus cannot be claimed more than once.
• Bonuses have a limited validity period — any bonus not used within the specified timeframe will be forfeited.
• Any attempt to exploit bonuses through multiple accounts will result in all associated accounts being closed.
• 21 Wind reserves the right to modify or discontinue any bonus program at any time.

5. Deposits & Withdrawals

21 Wind supports Bangladesh's major mobile banking methods, including Mobile Pay, Nagad, and Rocket. The following terms apply to deposits and withdrawals:

• All deposits must be made from your own bank account or mobile banking account — third-party payments are not accepted.
• Minimum deposit and withdrawal limits apply — see the Payments page for details.
• Withdrawal requests are typically processed within 24 hours, though verification requirements may extend this timeframe.
• Your account must be fully verified before you can make a withdrawal.
• If money laundering or fraud is suspected, 21 Wind may place payments on hold and conduct an investigation.
• There are no service fees on deposits, though the payment gateway may apply its own charges.

21 Wind uses advanced encryption technology to ensure secure payments. Your financial information is protected at all times.

6. Gaming Rules

The following rules apply when playing games on 21 Wind:

• Each game has its own rules — please read them before you start playing.
• If a game is cancelled due to a technical error, your stake will be refunded.
• Any attempt to manipulate game outcomes will result in permanent account closure.
• In Live Casino games, the dealer's decision is final.
• 21 Wind reserves the right to change odds in Sports Betting at any time.
• If your connection drops, your game state will be saved on the server.

All games on 21 Wind are powered by RNG (Random Number Generator) technology, independently audited by a third party. Results are entirely random and unbiased.

7. Prohibited Activities

The following activities are strictly prohibited on 21 Wind:

• Creating or operating multiple accounts.
• Using bots, automated software, or artificial intelligence to play games.
• Colluding with other players to claim bonuses or rewards.
• Money laundering or any form of illegal financial transactions.
• Exploiting platform vulnerabilities or bugs for personal gain.
• Stealing personal information from other users or hacking.
• Registering with a false identity or fraudulent documents.
• Filing fraudulent claims or chargebacks against 21 Wind.

8. Privacy & Data Protection

21 Wind takes the protection of your personal data seriously. We follow a comprehensive privacy policy that governs how your information is collected, used, and kept secure.

Our data policy in brief:

• Your information is used solely to improve our services and maintain security.
• Your information is never sold or shared with third parties.
• Information may be shared with authorities where required by law.
• You have the right to access and correct your personal information.

To learn more, contact our Privacy Policy Read.

9. Account Closure & Suspension

21 Wind reserves the right to suspend or permanently close an account in the following circumstances:

• Any breach of these Terms.
• Evidence of fraud, deception, or any illegal activity.
• Failure to pass age verification or providing false information.
• Extended inactivity (more than 12 months).
• At your own request.

You may close your account at any time. Any remaining real-money balance can be withdrawn, though bonus balances will be forfeited.

10. Limitation of Liability

21 Wind is not responsible for the following:

• Games lost due to an internet connection failure.
• Errors on the part of third-party payment gateways.
• Issues arising from your own device or software.
• Any loss resulting from sharing your account credentials with others.
• Temporary service interruptions caused by unexpected technical issues.

21 Wind always strives to deliver the highest quality of service, but unexpected circumstances may occasionally cause disruptions. In such cases, we work to resolve issues as quickly as possible.

11. Changes & Amendments

21 Wind reserves the right to update these Terms & Conditions at any time. When changes are made, a notice will be posted on the website and sent to your registered email address. Continued use of the platform after any update will be considered acceptance of the revised terms.

The latest version of these Terms will always be available on this page. We do not recommend saving older versions, as only the most current version is in effect.

For any questions or feedback, get in touch with us: support@21wind.net